Severity and Priority Definition - Insurance Pod

 To create a visually impressive and structured Confluence page, you can enhance it using:

✅ Panels & Callouts for emphasis
✅ Tables with colored labels for readability
✅ Macros like Jira Issue Filter (to pull issues dynamically)
✅ Sections & Layouts for a clean design

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🚀 Confluence Page: "Severity and Priority Definition - Insurance Pod"

🔹 Purpose: Standardize Severity & Priority for defects across Dev, Test, PreProd, and Prod environments.

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🔷 1️⃣ Introduction

📌 This document defines Severity and Priority for defect tracking across different environments (Dev, Test, PreProd, and Prod).

⚡ Why is this important?

• Ensures defects are categorized properly
• Helps teams prioritize fixes effectively
• Reduces delays and miscommunication in issue resolution

📍 Environments Covered:
🔧 Dev → Development testing
🔍 Test (QA) → Functional validation
🏗 PreProd (Sandbox) → Production-like testing
🚀 Prod → Live system used by customers

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🔶 2️⃣ Severity Levels (Impact on Business)

👉 Severity measures the impact of a defect on the business.

📌 Table with Color Labels for Clarity

Severity Level	Impact	Example in Insurance Domain
🔴 Critical	System down, major functionality blocked.	Policy issuance fails for all users.
🟠 High	Major functionality impacted, workaround exists.	Payments failing for some customers.
🟡 Medium	Minor functionality issue, system usable.	Incorrect policy details shown.
🔵 Low	Cosmetic/UI issue, no business impact.	Spelling mistake in policy terms.

🔹 Action: Critical and High defects require immediate attention in all environments.

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🔷 3️⃣ Priority Levels (Fix Urgency)

👉 Priority defines how soon an issue must be fixed.

📌 Using Status Labels for Better Visualization

Priority Level	Resolution Time	Example
🚨 P1 - Immediate	Fix in 24 hours	Claims processing failure.
⚠️ P2 - High	Fix in 2-3 days	Payment processing fails.
⏳ P3 - Medium	Fix in next release	Incorrect policy status.
📝 P4 - Low	Fix in future releases	Minor UI misalignment.

🔹 Action: P1 and P2 issues must be fixed immediately in Prod & PreProd.

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🔶 4️⃣ Severity & Priority Across Environments

📌 Impact of Environment on Priority

Severity → / Environment ↓	Dev 🛠	Test (QA) 🔍	PreProd (Sandbox) 🏗	Prod 🚀
🔴 Critical	P1	P1	P1	P1
🟠 High	P2	P1	P1	P1
🟡 Medium	P3	P2	P2	P1
🔵 Low	P4	P3	P3	P2

🔹 Action:

• Critical & High issues in PreProd & Prod are always P1.
• Dev & Test issues have lower priority unless blocking.

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📌 5️⃣ Mapping: Severity vs. Priority

This helps teams assign the correct priority based on impact.

Severity →	🚨 P1 - Immediate	⚠️ P2 - High	⏳ P3 - Medium	📝 P4 - Low
🔴 Critical	✅ Yes	❌ No	❌ No	❌ No
🟠 High	✅ Yes	✅ Yes	❌ No	❌ No
🟡 Medium	❌ No	✅ Yes	✅ Yes	❌ No
🔵 Low	❌ No	❌ No	✅ Yes	✅ Yes

🔹 Example:

• "Payment Failure for some users" → Severity = High → Priority = P2 (High).
• "Spelling mistake in UI" → Severity = Low → Priority = P4 (Low).

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🔷 6️⃣ Jira Integration (Auto Updates in Confluence)

📌 To ensure Confluence auto-updates with Jira bugs:
1️⃣ Use Jira Issue Macro:

• In Confluence, type /Jira Issues and select the Jira Issues Filter macro.
• Use a JQL query to fetch bugs dynamically.

project = "Insurance Pod" AND issuetype = Bug ORDER BY created DESC

2️⃣ Customize Display Columns:

• Add Severity & Priority fields in Jira, so they sync into Confluence.

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🚀 Final Steps

✅ Format the page in Confluence using:

• 📌 Panels for highlighting important sections
• 🟢 Jira Issue Macros for live updates
• 🎨 Colored tables & labels for better readability

Would you like me to format this as Confluence Wiki Markup for direct import? 🚀