RCA Learning refers to the insights and takeaways gained from conducting a Root Cause Analysis (RCA) on an incident. It focuses on understanding what went wrong, why it happened, and how similar issues can be prevented in the future.
Step 1: Update the RCA Tracking Excel Sheet
You can add a "RCA Learnings" column in your existing RCA tracking sheet. The updated format could look like this:
| Incident ID | Issue Title | Root Cause | Resolution | RCA Learnings | Action Items | Status |
|---|---|---|---|---|---|---|
| INC-1234 | Policy renewal failure | Null pointer exception in API | Added null checks in backend | Ensure all APIs have null checks; Add test cases for edge scenarios | Add test cases in regression suite | In Progress |
| INC-1235 | Premium calculation error | Incorrect formula used in backend | Corrected formula & updated documentation | Validate formulas before deployment; Peer review required for calculations | Add validation step in CI/CD | Completed |
Step 2: Copy RCA Learnings to Confluence
Once the Excel sheet is updated, you can periodically copy-paste the RCA learnings into a Confluence page. The Confluence page could be structured as:
📌 RCA Learnings Repository (Updated on DD/MM/YYYY)
This page consolidates key RCA learnings that must be considered during development.
| Issue Title | RCA Learnings | Action for Dev Team |
|---|---|---|
| Policy renewal failure | Ensure all APIs have null checks; Add test cases for edge scenarios | Implement null checks in all APIs; Add edge-case test scenarios |
| Premium calculation error | Validate formulas before deployment; Peer review required for calculations | Mandatory peer review for formulas; Automated validation in CI/CD |
🔹 Next Steps:
- Dev team should review this document before development.
- Any new learnings should be updated in the RCA Excel sheet and synced to Confluence.
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